Shipping & Delivery
We will process the order as soon as we receive a receipt of your transaction. We will process your purchased items in the shortest time possible. During sale period, processing of orders and customer support may take longer time than normal.
International Custom Duties
Please note, international orders may be charged customs fees by the destination country’s government. We have no control over if, and how much you are charged for customs. We are not responsible for any additional charges the destination country imposes on you. Due to the customs process delivery times are estimates and may take longer than stated.
Greek orders will be delivered within 1-3 days from the day you received the shipping confirmation.
International orders will be delivered within 3-8 days from day you received the shipping confirmation.
Please note that during National Holidays and Sale, orders may take unto 5 days to dispatch.
LINOU SOUMPASIS & CO. / We are happy to offer exchanges and store credit on any unsuitable items purchased from our store within 14 days of receipt, provided they are unworn, with all original labels and hang tags attached.
ONLINE / We are happy to offer an exchange or refund on any in season items within 14 days of receipt, provided they are unworn, with all original labels and hang tags attached. Refunds exclude all shipping costs. Exchanges are only offered for the same style in a different size or colour, if you wish to exchange for a different style we ask that you request a refund and place a new order for the new item.
Returning your purchase
For initiating a return, send us an email at [email protected] with “RETURN” in the subject line, and explain the reason for your return. After we confirm your return request, you may return your order at your expense using the shipping method of your choice. We strongly recommend using a trackable and insured service, as LINOU SOUMPASIS & CO. is not responsible for items lost in transit.
Please mail your return merchandise to the address below.
Address For Returns:
LINOU SOUMPASIS & CO.
Kalamida 9 / 10554 / ATHENS
Once your return is received, inspected, and approved as saleable, your refund will be processed, and a credit will be applied to your credit card or other original method of payment. Please allow 7-14 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.
If you would like to make an exchange rather than a return, please place a new order for the item you want before initiating the return of your original purchase. This will ensure that your desired replacement is available and on its way to you. Following your replacement purchase, please initiate the return process as described above; after receiving and inspecting the returned item, we will issue a refund and notify you via email. Please feel free to contact us with questions at any time during this process.